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Sanctuary Store Associate

Position Title: Sanctuary Store Associate
Location: Kanab, Utah
Reports to: Senior Sanctuary Store Associate
FLSA status: Non-exempt (hourly)
Position Summary: The sanctuary store at Best Friends is a welcoming environment where our visitors come to purchase merchandise and souvenirs commemorating their visit to the sanctuary. The Sanctuary Store Associate is an integral part of our visitor's experience, providing product knowledge and ideas while providing excellent customer service. The perfect person for this role is bright, energetic and great with customers. This person understands the link between our culture, brand promise and mission as it relates to the products we promote and sell at the sanctuary store and the support it brings to the overall mission of Best Friends.
Essential Duties:
Process merchandise purchases, exchanges, and returns and is efficient with point of sale operations.
Engage with customers: Answer customer questions, promote Best Friends mission, and assist with customer needs & collect information to build customer database.
Count cash drawer at the beginning or end of the day to ensure that float is correct and that there is adequate change
Prepare end-of-day settlement report and reconcile cash/credit card amounts
Receive and process mail & phone orders
Answer sanctuary store phone & emails
Possess knowledge about products and can answer questions to help facilitate purchases.
Document internal purchases insuring proper entry with regard to merchandise and department coding
Maintain store appearance by keeping it stocked, clean and organized
Assist Senior Sanctuary Store Associate with merchandise displays, fashion shows and implementation of ideas & strategy to increase sales
Assist with inventorying, bar-coding & pricing merchandise
Ensure packaging materials, register and credit card machine supplies are available
Participate in weekly staff meeting
Other duties as assigned
Required Skill and Experience:
Excellent customer service skills & experience interacting with the general public
Knowledge of basic math skills and selling techniques
Knowledge of point of sale systems preferred
Neat appearance, adhering to dress code policy
Excellent verbal and written communications skills
Dependable and flexible regarding job schedule, may be required to work nights, weekends and off site when applicable.
Must be able to work independently and with minimal supervision
Must be able to handle competing tasks and demands
Must be able to professionally advocate Best Friends position on issues
Possess working knowledge of the Internet and Microsoft Office software programs (Word, Outlook, Google, and Excel)
The ideal person for this job would be a team player, personable, professional, upbeat, and energetic, takes initiative & uses tact and diplomacy with customers and fellow staff members.
Physical Requirements:
Able to lift 50 pounds
Able to stand for extended periods of time
Note: Due to the nature of this position, candidates may be subject to a credit evaluation
Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.



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